Returns and refunds
Returns & Refunds
At The Fandom Haus, we take pride in creating merchandise that fans will love! As a small, independently operated business, many of our products are made to order with care. Please review our return and refund policies before placing your order.
Returns & Exchanges
Because our apparel and merchandise are made to order, all sales are generally final. We do not accept returns or exchanges for changes of mind, incorrect sizes selected at checkout, or personal preferences.
We strongly encourage customers to review product descriptions, sizing charts, and order details before completing their purchase.
Damaged, Defective, or Incorrect Items
We want you to love everything you receive! If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help resolve the issue.
When reaching out, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and any damage
Depending on the circumstances, we may offer a replacement, exchange, or refund at no additional cost to you.
Order Cancellations
We typically begin preparing orders shortly after they are placed to meet our 24-48 hour processing timeframe.
If you need to cancel an order, please contact us as soon as possible. Cancellations may be accommodated only if production has not yet begun.
Once an order has entered production or shipped, cancellations generally cannot be accepted.
Refund Processing
If a refund is approved, it will be issued to your original payment method. Please allow 5 - 10 business days for the refund to appear, depending on your bank or payment provider.
Lost or Missing Packages
If your order has not arrived or appears to be lost in transit, please contact us with your order number and tracking information.
We'll work with the shipping carrier to investigate and determine an appropriate resolution, including a replacement or refund when applicable.
Contact Us
If you have any questions or concerns about your order, please reach out through our store's contact page. We're always happy to help!
Thank you for supporting our small business and understanding the care that goes into creating each order.
Your fandom. Your community. Your Haus. 💜